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Shipping & Returns
We aim to process orders as quickly as possible and make the delivery experience clear and straightforward for every customer.
Shipping
- Orders are usually processed within 1 to 3 working days.
- Delivery times may vary depending on destination, carrier, and seasonal demand.
- Once your order has been dispatched, delivery timelines are handled by the shipping provider.
- Please make sure your delivery address and contact details are correct before placing your order.
Returns
- Return requests should be made within 14 days of receiving your order.
- Items must be unused, unopened, and returned in their original condition where applicable.
- Proof of purchase or your order number is required for all return enquiries.
- Opened personal care, skincare, wellness, or hygiene products cannot be returned unless faulty or sent in error.
Damaged, Faulty, or Incorrect Items
- If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery.
- Please include your order number and clear photos of the item and packaging.
- Where appropriate, we will offer a replacement, refund, or store credit.
Return Shipping
- Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or sent incorrectly.
- Original shipping charges are non-refundable unless we made an error with your order.
Refunds
- Approved refunds are issued back to the original payment method.
- Once processed, refunds can take 5 to 10 working days to appear, depending on your provider.
Need Help?
If you have any issue with your order, contact us with your order number and we will advise the next step.